Overview
Skype Room Systems is a modular online meeting room solution for groups of 1 to 50 people, offered at a lower price point than similar products.
My Role on the Project
In addition to guiding our team in their day-to-day design activities, I coordinated with other Skype for Business teams to maintain the cohesiveness of the experience with our other various client applications. I also relayed progress to senior design leadership and executives, brought back feedback to the broader team, and facilitated the integration of that feedback.
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1 UX Designer
1 Visual/Branding Designer
2 Design Technologists
1 UX Writer
2 Product Managers
10 Engineers
Platform
Windows 10
Timeline
November 2015 - October 2016
Problem Statement
Current meeting room systems are prohibitively expensive, forcing companies to only invest in a small number of them, rely on equipment that is not optimized for their spaces, or utilize multiple services to meet their needs.
Project Rigel aimed to create a comprehensive, integrated solution for Skype for Business customers that was both cost effective and scalable, allowing customers to deploy broadly across their enterprises and fully realize the potential of remote workers and satellite offices.
Lit Review
We leveraged learnings from a previous collaboration product (Surface Hub) both from usability studies and feedback collected from end users.
We met with the user researcher that had been on the Surface Hub project and received a full readout of pain points and feature suggestions that could be carried forward into this project.
Scenarios
Join a scheduled meeting
Users are able to join their pre-scheduled online meeting from the ambient screen.
Project your screen
Users are able to project their screen through both local wired and wireless projection.
Great audio/video calls
Users will have a great in call experience.
Start an ad-hoc meeting
Users are able to start a new online meeting from the ambient screen.
Share your content
Users are able to share out their local projection
to the online meeting as well as view remote participants presentations in room.
Run Windows Universal apps
A limited amount of apps are available and more can be installed if desired.
Make a phone call
Users are able to make and receive traditional PSTN phone calls.
Access your files
Users are able to access both their attached meeting files and files from other locations.
End your meeting
Users are able to easily end their meeting and walk away with confidence.
Personas
Dean
Scheduled meetings and projection
Dean organizes weekly team meetings where he shares his laptop screen and presents to both in room and online participants.
Devices:
Laptop and mobile phone
Francine
Launch Apps
Francine needs to present to a group both in-room and online. She is mainly a desktop user and does not have a laptop with her at the moment. She would like to access a webpage and share it to the meeting.
Devices:
Mobile phone
Josee
PSTN phone calls
Josee works with multiple clients who use their own conference bridge system. She dials in using a conference room phone system.
Devices:
Laptop and mobile phone
Claudia
Accessibility and voice control
Claudia makes a lot of audio only calls. Due to her vision impairment she needs access to a device that can make calls using only a keyboard or voice controls.
Devices:
Laptop and mobile phone
Mehdi
Ad-hoc meetings
Mehdi rarely schedules his meetings but needs to meet face to face with his team across the country. Much of his time is spent in group calls over Skype.
Devices:
Laptop and mobile phone
Final Console Design
Meeting Experience
